Performing QC Tests on Sales Order Returns

Items that are meant to undergo Quality Control testing when they are returned from customers must have a Quality Control Group assigned on the QC/Stability Tests tab of the Item Master. Sales Order returns or credit memos are triggered when entering a negative quantity on a Sales Order. The Sales Order is then shipped, at which point, the items requiring QC will appear in the QC Result Entry list. The QC process and options available are the exact same as the QC Result Entry process as detailed on Entering Purchasing and Stability QC Test Results. Information on processing returns is available on Managing Customer Complaints and Returns.

Configuration

In order to test items being returned from a customer, QC tests must exist and inventory must have been shipped on one or more Sales Orders. For more information on these items, refer to the Managing QC Tests and OutBound Inventory pages.

Process

As soon as the negative Sales Order is shipped, the lines that require testing will populate in the QC Result Entry form. The process to complete QC testing of these lines is to select those that have the same QC Group assigned and enter the results using the Quality Control Results form. Results may then be finished, approved, failed, or even marked At-Risk, based on the obtained test values and company processes. The process to perform QC testing is detailed on the Entering Purchasing and Stability QC Test Results page. Additional information on the approving and failing processes can be found on the Approving QC Results and Failing QC Results pages, and steps to mark and use At-Risk materials is detailed in Managing At-Risk Inventory.